Shipping policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

  • Countries: We currently ship to the United Kingdom.
  • Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

  • Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
  • Last Order Time: 17:00 Greenwich Mean Time (London).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

  • Transit Time: 4-9 business days
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Estimated Delivery Time: 5-12 business days.

SHIPPING PROCESS

  • Reliable Courier Services: We ship via DHL/DPD/FedEx/UPS.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you will receive an email with tracking information, including the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your order number and your email on our tracking portal to view the status of your order.
  • Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.

MISSING ITEMS PROCEDURE

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@volmore.co.uk.
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

  • Returns: Returns are accepted within 30 days of the date the item has been delivered.
  • Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
  • Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Volmore will cover the return shipping costs.
  • Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

  • No Restocking Fee: Volmore does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product or they no longer want the item.

DELIVERY TIMELINE

Below are the estimated delivery times for all packages:

  • Processing Time: 1-3 business days
  • Transit Time: 4-9 business days
  • Estimated Delivery Time: 5-12 business days

COMPANY INFORMATION

Website Name: Volmore
Company Name: HVH 
Address: 210 Great Portland St, London W1W 5BQ, Verenigd Koninkrijk
Email: support@volmore.co.uk
Phone: +44 7752867015
Company Number: 73963011
VAT Number: NL002420513B07
Customer Service Hours: Monday to Friday, 9:00 am to 6:00 pm

We do our best to reply to your e-mail within 24 hours during working days.